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Shipping Rates and Policies
Shipping PoliciesAll in stock items are are shipped within 1 to 2 days of receiving your order. Orders received after 9:00 a.m. will not ship that day. UPS only delivers Monday through Friday. If something is out of stock and will take more than 3 days to ship, we will contact you and advise you of the expected ship date.
Backorder PolicyIf something is out of stock and will take more than 3 days to ship, we will contact you and advise you of the expected ship date.
Returns & Refunds Information
Damaged Goods PolicyIf you receive an item that is already damaged, please return it to:
Rand's Hallmark
1701 N Larkin Ave, Suite 400B
Crest Hill, IL
60403
If you are returning items because the item is defective, we will refund shipping charges as well.
When we receive the item, we will credit your credit card account promptly and send you
a copy of the credit memo.
Return PolicyWe want you to be completely satisfied with our products. If you are not satisfied with any
purchase from our website, for any reason, we will take the item(s) back within 30 days. We will refund the
price of the item(s) and the sales taxes, if any.
You may return the item(s) by mail to:
Rand's Hallmark
1701 N Larkin Ave, Suite 400B
Crest Hill, IL
60403
Send the returned item, along with a note explaining the reason for the return. Please include
a copy of your sales receipt for faster service. We do not refund shipping charges. But if
you are returning items because we made a mistake in shipping your order or if the item is
defective, we will refund shipping charges as well.
When we receive the item, we will credit your credit card account promptly and send you
a copy of the credit memo.
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Note: All prices in US Dollars
Free shipping on all
orders over $100 |
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